Nationally Recognized Service & Support

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knoxville copier printer service techs awards

Thermocopy is #1 in Service

Thermocopy has been honored as the #1 U.S. dealer in the 2015 Ricoh Prestige Certification Program. Nationally, over 1,737 technicians participated in the 2016 Ricoh Prestige Certification Program, representing 406 RFG (Ricoh Family Group) Dealers throughout the United States. Across the country, only 137 technicians achieved a score of 90 or higher on the Circle of Excellence tests—and 19 of those Prestige Certified Technicians are with Thermocopy. All of our techs individually placed in the top 6% nationally, and as a team, Thermocopy received the highest number of awards in the nation—19 total—placing Thermocopy at #1 nationally among dealers participating in the program.

2016 Ricoh Circle Of Excellence Award

Thermocopy has earned Ricoh’s prestigious Circle of Excellence Award for 2016. Circle of Excellence is earned by fewer than 5% of Ricoh Dealerships nationwide and is designed to recognize Dealers who provide outstanding service and support.

Our team earned this distinction through a dedication to work, extensive training, and an ongoing commitment to serve our customers with the highest level of quality support. The achievement of Circle of Excellence shows that our clients in East Tennessee can fully expect industry leading and award winning support for the life of their equipment. Thermocopy is the only Circle of Excellence dealer in East Tennessee.

Fast, Reliable, Friendly Service

Thermocopy backs our technology with a level of service unparalleled in the industry. The quality, speed and reliability of our award-winning service is unsurpassed. Thermocopy is one of the few companies (in our industry) in the nation that employs an onsite manufacturer-certified trainer and has a state-of-the-art training center for service technicians (located at our Corporate Headquarters in Knoxville). Our Service, Sales and Supportworks departments have more professional certifications than any of our competitors in East Tennessee. What this means for our clients is their assigned service technicians have received up-to-date training on all of the equipment they work on resulting in equipment being fixed faster and a higher percentage of first visit fixes and lower call-back percentages.

An Industry Leader

Thermocopy is recognized on a regular basis by the manufacturers that we represent for outstanding sales and service. Our company has won Ricoh Company’s highest award for service performance every year it has been awarded since 1992. In fact, in a survey conducted by Ricoh, Ricoh major account clients serviced by Thermocopy gave our company the highest satisfaction score ever garnered by a dealer in the Southeast Region of Ricoh. We are recognized by Ricoh as 5-Star Certified and by Kyocera as a “Total Solutions Provider.” What this means for our clients is they are receiving support from one of the best dealers in the nation as recognized by their manufacturers, resulting in better, faster fixes in their connected equipment environment.

ImageSource Magazine, the leading information source for the document solutions channel, has awarded Thermocopy the national Perfect Image Award for Outstanding Service Program.

At Thermocopy. we strive to consistently surpass expectations and make every customer a “Raving Fan.” We invite you to read the comments of our customers in the Feedback section of this website. See More

Supportworks Integrated Call Center

Thermocopy customers have always known that whenever you call our company, you will speak with a friendly, knowledgeable representative. Now, Thermocopy has evolved beyond a conventional dispatch system — when customers contact our Integrated Call Center, they can now speak directly with certified, technically-skilled professionals, where through direct conversation the malfunction may be fixed, at times, in less than 15 minutes.We are the only provider in our area that provides this level of service and support. If the problem cannot be resolved by this method, our clients will receive a call from their service technician before arriving onsite and their technician will be onsite in under 3.5 hours to fix the equipment malfunction. What this means for our clients is better up-time percentages than our competitors, translating into lower total-cost-of-ownership.

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