Our Net Promoter Score
Our Net Promoter Score
Our service and support is unmatched by any of our competitors.
Centriworks has always made a top priority of earning the enthusiastic loyalty of our clients. We strive continuously to turn each of our clients into a Raving Fan.
Net Promoter Score (NPS®) has become the world standard for measuring client satisfaction. A client’s response to this single question, “How likely are you to recommend us to a friend or colleague,” determines the score. We use an independent third-party (CEO Juice) that tracks our client satisfaction level and controls every step in an audited process. Nobody can change client response scores.
Our company’s year-to-date average is 97.8. Centriworks is proud to be included in the top 10% of all dealers tracked in North America in our industry. We’ve been honored with CEO Juice’s “Top Ten Service” Award for our service excellence.
Our all-time
top monthly
score
Our average
response rate
Number of respondents in 2022 who indicated they would recommend Centriworks
Hear from our Raving Fans
At Centriworks, we are committed to providing our clients with a level of excellence in service and support that is unmatched by any of our competitors. We strive to make every client a Raving Fan.
Here you can see a sampling of the many messages we receive each week from our clients who have reached out to us with their feedback. We’d love to hear from you with any comments, suggestions, or questions you may have.
“Their ownership when it comes to service is great. It’s a business that can handle large volumes while at the same time still having a small enough feel where I know who I’m talking to when I call. You feel like you are still important to the company.”
Albert Lowery
Pain Consultants of East Tennessee
Centriworks was able to come in and thoroughly assess our organization as a whole. Through this assessment, they were able to suggest and implement systems that effectively streamlined our daily workflow and processes, which enabled us to safely and efficiently manage our documents and information and inevitably saved us money. We would highly recommend Centriworks for all your technology needs.
Andrea Harris
Viskase
I would like to let you know how impressed I am with your Johnson City team. They have gone above and beyond to help me get our company up to speed with IT projects. We look forward to working with you all as we continue to grow our business.
Hagan McClellan
GreenTech Environmental
As a high volume business, we rely on our office equipment to work continuously and efficiently. We have purchased 5 printer/copiers from Centriworks and we are very pleased with the customer service they offer. Our area business manager is always timely in his responses. We appreciate that Centriworks ABM reaches out to us periodically to make sure we are getting the best service and rates. Overall great business!
Chelsea Powelson
The Pope Firm
Centriworks has been a valued Anderson County Chamber Community Partner for over 20 years supporting us through dependable products and service. This year Centriworks converted our outdated technology to their Managed IT Services. To say we have been pleased with the results is an understatement. Their professional staff walked with us through every step and continues to assist us in a very timely manner to be sure we are being the most productive we can be! The Centriworks team is also very involved in the Chamber supporting and sponsoring member events, our Ambassador program and the Chamber team. It has been a pleasure to work with Centriworks over the years and we look forward to many more.
Rick Meredith
President, Anderson County Chamber of Commerce
Centriworks has been our go-to provider for years for any technology-related services. The staff, support, and responsiveness that has been provided to us is something you will not find anywhere else. We would highly recommend Centriworks for any business technology needs.
Kent Stephens
AGA Insurance
Centriworks offered a solution to our printing needs that accomplished two major goals for us: #1—Consolidation and simplification across many users in our 200K+ square foot facility; #2—Ability to quickly and effectively source printing supplies and standardize how we print. We not only upgraded our printing process and simplified our printing management, we did this at a significant cost savings from our previous set up. Anyone with multiple printers/copiers across their organization would be smart to let Centriworks do an evaluation and proposal to improve their printing setup.
David Youngblood
Dalen Products