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Over the past five decades, Thermocopy has been recognized as East Tennessee’s business technology leader at the local, state and national level. At Thermocopy, we are committed to providing our clients with a level of excellence in customer service and support that is unmatched by any of our competitors.We strive to make every customer a “Raving Fan.” Our most important recognition comes from our customers. We invite you to read the comments of our customers on the Feedback page of this website. See More
In recent years, imageSource Magazine, the leading information source for the document solutions channel, has awarded Thermocopy the national Perfect Image Awards for Outstanding Service Program, Outstanding Sales Program and Best Implementation of Technology Strategies—and the magazine’s most prestigious recognition—Perfect Image Award for Dealer of the Year. The Perfect Image Awards are the annual awards given to dealers chosen as best in their industry. These eight awards honor companies that are committed to providing a quality benchmark for ongoing success and reflect excellence within well-defined categories. They are judged by imageSource Magazine’s independent Advisory Council and a panel of industry experts and peers. Thermocopy has also been nominated by Ricoh for Office DEALER Magazine’s prestigious Elite Dealer Awards program. What this means for our clients is they are partnering with a company that is recognized as a leader in the industry, not just in East Tennessee, but in the nation.
Thermocopy is recognized on a regular basis by the manufacturers that we represent for outstanding sales and service. Our company has won Ricoh Company’s highest award for service performance every year it has been awarded since 1992. In fact, in a survey conducted by Ricoh, Ricoh major account clients serviced by Thermocopy gave our company the highest satisfaction score ever garnered by a dealer in the Southeast Region of Ricoh. We are recognized by Ricoh as 5-Star Certified and by Kyocera as a “Total Solutions Provider.” Both these designations recognize Thermocopy’s ability to provide the highest level of professional services to clients pertaining to connectivity, document management expertise, etc. Some of the criteria to receive the designations are the number of MCPs and MCSEs on staff, CDIA+ and other certifications, and the ability to solve problems associated with connectivity. What this means for our clients is they are receiving support from one of the best dealers in the nation as recognized by their manufacturers, resulting in better, faster fixes in their connected equipment environment.
Thermocopy has been honored as the #1 U.S. dealer in the 2016 Ricoh Prestige Certification Program. Nationally, over 1,737 technicians participated in the 2016 Ricoh Prestige Certification Program, representing 406 RFG (Ricoh Family Group) Dealers throughout the United States. Across the country, only 137 technicians achieved a score of 90 or higher on the Circle of Excellence tests—and 19 of those Prestige Certified Technicians are with Thermocopy. All of our techs individually placed in the top 6% nationally, and as a team, Thermocopy received the highest number of awards in the nation—19 total—placing Thermocopy at #1 nationally among dealers participating in the program
Our clients receive support from one of the very best dealers in the nation. Our customers benefit from better, faster fixes from techs who take pride in providing the highest level of printer service.
Thermocopy has earned Ricoh’s prestigious Circle of Excellence Award for 2016. Circle of Excellence is earned by fewer than 5% of Ricoh Dealerships nationwide and is designed to recognize Dealers who provide outstanding service and support.
Our team earned this distinction through a dedication to work, extensive training, and an ongoing commitment to serve our customers with the highest level of quality support on our Ricoh copiers and printers. The achievement of Circle of Excellence shows that our clients in East Tennessee can fully expect industry leading and award winning support for the life of their equipment. Thermocopy is the only Circle of Excellence dealer in East Tennessee.
Thermocopy received statewide recognition as a green business leader with a prestigious Keep Tennessee Beautiful and Tennessee Department of Transportation 2009 Award of Excellence. We are proud that Keep Knoxville Beautiful recognized Thermocopy with the 2008 Environmental Achievement Award for Outstanding Achievement By A Large Business based on both internal efforts and community involvement. We have also been recognized by Knox County as a Platinum Level Recycle Champion since the inaugural group was named including local green business leaders such as Earth Fare, Three Rivers Market, Sustainable Future, Bush Brothers, and others.