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For five decades, thousands of successful, smart businesses in East Tennessee have chosen Thermocopy for their business technology needs. Our innovative products and proven, customizable solutions have helped our customers be more productive, reduce costs and reach their environmental goals. Join other area businesses who have benefited from the many advantages of working with an established, locally-owned and operated company that is also a nationally-recognized industry leader.
Listed to the right are some of the factors that set us apart from our competitors and why many of the best and most profitable companies in the area are our clients. Click on these factors to expand each section and learn more.
DOWNLOAD our Thermocopy Advantages overview.
Our Employee Tenure
7+ years for Account Representatives
9+ years for Service Technicians
10+ years for Administrative Staff
What this means for our clients is a consistency in customer service that is unrivaled in our industry. Since clients see their Thermocopy Account Representative through several contract periods, they are conducting business with someone that brings experience to the account that cannot be garnered by the “one contract” Account Representative that is common to our competition. Our Account Representatives have a vested interest in the client having the best possible experience.
Our Local Administrative Staff
When our clients have a question about a bill, service, lease, or any other transaction, they communicate directly with someone on our staff who is actually responsible for handling their account, who knows our company’s processes, and can answer the question and/or provide a solution to the problem (the 10+ years average tenure is certainly a plus).
What this means for our clients is they receive correct information upon the first contact and a fast, permanent solution to the problem identified. No unreturned phone calls, long waits for answers, incorrect answers, or problems that are supposed to be corrected and then mysteriously reappear.
Our Professional Certifications
Our Service, Sales and Supportworks departments have more professional certifications than any of our competitors in East Tennessee. These are our current certifications (to date):
(1) Microsoft Certified Systems Engineer
(2) Microsoft Certified Systems Administrator
(2) Microsoft Certified IT Professional
(1) GIAC Securities Essentials Certification
(6) Microsoft Certified Professional
(6) Microsoft Certified Technology Specialist
(3) CompTIA Security+
(3) CompTIA Green IT
(1) Cisco Certified Entry Networking Technician (CCENT)
(1) CompTIA Printing and Document Imaging (PDI+)
(1) Apple Certified System Administrator
(14) Net+ Network Certification
(17) A+ Computer Support Professional Certification
(8) CDIA+ Certification
(1) Certified Public Accountant
(1) Certified Management Accountant
What this means for our clients is they are partnering with a company that realizes the importance of forward thinking education for their employees and the resulting benefits of faster fix times and more diverse/creative solutions for their clients.
Our On-Site Service Training Center & Manufacturer-Certified Trainer
Thermocopy is one of the few companies (in our industry) in the nation that employs an on-site manufacturer-certified trainer and has a state-of-the-art training center for their service technicians (located at our Corporate Headquarters in Knoxville).
What this means for our clients is their assigned service technicians have received up-to-date training on all of the equipment they work on resulting in equipment being fixed faster and a higher percentage of first visit fixes and lower call-back percentages.
Our Fast Response Time
Our clients receive a call from their service technician within 1 hour of submitting a service call for equipment malfunctions. Our clients have a technician on-site fixing their equipment in under 3.59 hours.
What this means for our clients is better up-time percentages than our competitors, translating into lower total-cost-of-ownership.
Our Supportworks Agreement & Integrated Call Center
Equipment service contracts cover the repair of connected equipment to where the network cord plugs into the wall. Our Supportworks agreement provides print driver and scanner driver support, software and hardware implementation, and telephone/gotoassist and on-site technical support. Thermocopy has also evolved beyond a conventional dispatch system—when customers contact our Integrated Call Center, they can now speak directly with certified, technically-skilled professionals, where through direct conversation the malfunction may be fixed, at times, in less than 15 minutes. We are the only business technology provider in our area that provides this level of service and support. If the problem cannot be resolved by this method, our clients will receive a call from their service technician within 1 hour and a technician will be onsite in under 3.59 hours to fix the equipment malfunction.
What this means for our clients is their connected equipment problem can be corrected faster, sometimes within 15 minutes or less. We help provide our customers with better up-time percentages than our competitors, translating into a lower total cost of ownership.
Our Thermocopy University
Thermocopy University is a formal program that utilizes instructor-lead workshops and seminars open to current Thermocopy clients at no charge.
What this means for our clients is more, better and ongoing training on the equipment that they use in their business on a daily basis. This program provides additional training that a customer would traditionally not receive as part of an initial key operator session. Focused training is conducted at our on-site training facility, or at a client’s office, over a two hour period (lunch is provided) and utilizes the client’s mix of equipment. Clients have the option to attend as many times as they would like and any number of employees may attend. Our clients are contacted on a regular basis to inform them of this program via our sales representatives and email.
Our Supportworks Productivity Possibilities Seminars
Our “Productivity Possibilities” seminars are instructor-lead and are open to the general business community. The seminars focus on new technology available to the business community and serve to educate those who want to learn about technical advances that help increase productivity in their organization. The technology discussed is non-specific to Thermocopy products.
What this means for our clients and prospects is they will have the ability to make more informed decisions concerning adopting new technology such as document management, data backup, disaster recovery, and other IT Services.
Our Printworks+ Managed Print Services
At Thermocopy we make it our business to help clients achieve an optimum print output environment which balances productivity, cost and staff satisfaction. We do this by leveraging our expertise, processes, tools, and technology with you and your employees in order to create a total Print Management Solution which easily and cohesively aligns with your internal information technology strategy. Thermocopy was one of the first companies in the nation to earn the designation of Kyocera Certified Managed Print Services Dealer.
By using non-invasive print output measuring technology, floor plans, a complete business walk-through and pre-scheduled interviews, we create a complete QuickView™ which immediately zooms in on your company’s current total print environment usage and costs. This QuickView™ is then utilized to intelligently and effectively offer suggestions to realign your print environment technology and processes, often improving productivity and decreasing expenditures almost immediately.
Total Care Print Management Solutions • Single Point of Accountability • Asset Realignment Support • Cutting Edge Technology • Technology Upgrades • Print Toner and Service Included in one Convenient Price • Right On Time Onsite Service and Remote Support through Supportworks • Multi-Manufacturer Support including Canon, HP, Kyocera, Lanier, Lexmark, Ricoh, and Savin
What this means for our clients who implement the program is a more thorough understanding of the true cost of printing and related activities such as scanning, copying and faxing, and a plan that will enable them to manage their document production environment through future growth or contraction, all while reducing their current document production cash costs by 10% to 30% and assisting them to go green by reducing their environmental impact.
Our Vendor Recognition
Thermocopy is recognized on a regular basis by the manufacturers that we represent for outstanding sales and service.
Thermocopy has been honored as the #1 U.S. dealer in the 2015 Ricoh Prestige Certification Program. Nationally, over 2,100 technicians participated in the 2015 Ricoh Prestige Certification Program, representing 184 RFG (Ricoh Family Group) Dealers throughout the United States. Technicians’ test results were judged on both speed and accuracy. The national average score was 66.6. Our service team’s average score was 92.8—placing Thermocopy at #1 nationally among dealers participating in the program. Two of our techs—Don Goodwin and John Dech—tied for the top individual spot, both with an impressive score of 96.67! All of our techs individually placed in the top 6% nationally, and as a team, Thermocopy received the highest number of awards in the nation (11 total).
Thermocopy has won Ricoh Company’s highest award for service performance every year it has been awarded since 1992. In fact, in a survey conducted by Ricoh, Ricoh major account clients serviced by Thermocopy gave Thermocopy the highest satisfaction score ever garnered by a dealer in the Southeast Region of Ricoh. We are recognized by Ricoh as 5-Star Certified and by Kyocera as a “Total Solutions Provider”. Both these designations recognize Thermocopy’s ability to provide the highest level of professional services to clients pertaining to connectivity, document management expertise, etc. Some of the criteria to receive the designations are the number of MCP’s and MCSE’s on staff, CDIA+ certifications, etc. and their ability to solve problems associated with connectivity.
Thermocopy is one of the first Kyocera Dealers in the nation to earn the designation of Kyocera Certified Managed Print Services Dealer.
What this means for our clients is they are receiving support from one of the best dealers in the nation as recognized by their manufacturers, resulting in better, faster fixes in their connected equipment environment.
Our Industry Recognition
In recent years, imageSource Magazine, the leading information source for the document solutions channel, has awarded Thermocopy the national Perfect Image Awards for Outstanding Service Program, Outstanding Sales Program and Best Implementation of Technology Strategies—and the magazine’s most prestigious Perfect Image Award for Dealer of the Year.
The Perfect Image Awards are the annual awards given to dealers chosen as best in their industry. These eight awards honor companies that are committed to providing a quality benchmark for ongoing success and reflect excellence within well-defined categories. They are judged by imageSource Magazine’s independent Advisory Council and a panel of industry experts and peers.
Thermocopy has also been nominated by Ricoh for Office DEALER Magazine’s prestigious Elite Dealer Awards program.
What this means for our clients is they are partnering with a company that is recognized as a leader in the industry, not just in East Tennessee, but in the nation.
Our Community Recognition
Thermocopy has been honored with a prestigious Keep Tennessee Beautiful Excellence In Business Award for Excellence in Public Education. The Awards of Excellence In Business are awarded by Keep Tennessee Beautiful in recognition the environmental achievements and legacies of people and organizations who work to improve their community’s appearance through public education programs. Keep Knoxville Beautiful recognized Thermocopy with the Environmental Achievement Award for Outstanding Achievement By A Large Business based on both internal efforts and community involvement.
Thermocopy was one of ten local businesses certified by the Knoxville Chamber’s Green Recognition Program in its inaugural year, and we’ve been named a Platinum Level Recycle Champion by Knox County. Thermocopy was recognized as a finalist for the Business Excellence Award, presented and sponsored by the Knoxville Chamber, in the category of companies with 51–150 employees.
What this means for our clients is they are partnering with a company that is recognized as one of the premier quality companies in East Tennessee.
Our Community Relations Activities – Giving Back
Thermocopy has a rich history of community involvement, having supported nearly 100 civic organizations during our nearly five decades in business, including the United Way, Fort Loudon Lake Association, University of Tennessee Lady Vols, American Red Cross, EarthFest, Knox Area Rescue Ministries, Knoxville Recycling Coalition, GiveHaitiHope.org, West Hills Tennis Rescue, Friends of ETHRA, and The Historic Tennessee Theatre. Thermocopy provides cash, equipment and manpower for many charity events including Mercy Health Partner’s Labor of Love and fundraisers for Boys and Girls Clubs of East Tennessee. Thermocopy is a proud supporter of The Knoxville-Oak Ridge Innovation Valley. Along with other partners in the community, we share a commitment to the economic growth of our region and to promoting the many unique advantages East Tennessee has to offer.
What this means for our clients is a percentage of the dollars they spend with Thermocopy make it back into the East Tennessee community in a very direct way, making life better for everyone.
Our Environmental Commitment
As part of an ongoing effort to strengthen our corporate commitment to be an environmentally responsible business partner, Thermocopy has created a program called Greenworks—an internal environmental initiative. The mission of this program is to identify and implement processes that our company can utilize to reduce, reuse, recycle, and renew resources. On our ThermocopyGreenworks.com website, visitors can learn more about our corporate Environmental Sustainability Plan and our commitment to customers and the community. We track and post the results of our internal green efforts and provide information to customers on topics like recycling toner and reducing waste.
Thermocopy is proud to be a Founding Sponsor of GoGreenET.com—a website and online directory created to help area businesses reach their goals to be more environmentally responsible. GoGreenET.com’s directory fulfills a need for a business-focused resource to help businesses go green in East Tennessee. It lists area companies and organizations that offer eco-friendly products, services and/or information.
The Green Business Recognition Program, a partnership of Thermocopy, KUB, the Knoxville Chamber and the Greater Knoxville Business Journal, seeks to help businesses save money, create goodwill among employees and customers, and promote Knoxville as a green place to do business.
What this means for our clients isThermocopy is also interested in helping them make the world a better place in which to live and to meet their social responsibilities—all while saving them money.