Technical Support

Thermocopy an industry leader in technical support, with the most experienced, most highly trained, customer-oriented technicians in East Tennessee. We offer the most reliable office equipment in the industry, meaning our technicians make fewer service calls than competing companies.

We assure:
• Same day service, all day, every day
• 4 hour-or-less average response time
• Direct contact to support staff via phone, fax or e-mail
• A customer service representative assigned to each customer
• A technician team assigned to each customer
• 20 full-service technicians with technical degrees
• Certified staff and on-site technical-training facility
• 10-year average tenure of our technical-support staff
• On-site parts inventory of over $250,000