INTEGRATED CALL CENTER Thermocopy customers have always known that whenever you call our company, you will speak with a friendly, knowledgable representative. Now, Thermocopy has evolved beyond a conventional dispatch system — when customers contact our Integrated Call Center, they can now speak directly with certified, technically-skilled professionals, where through direct conversation the malfunction may be fixed, at times, in less than 15 minutes.We are the only provider in our area that provides this level of service and support. If the problem cannot be resolved by this method, our clients will receive a call from their service technician before arriving onsite and their technician will be onsite in under 3.5 hours to fix the equipment malfunction. What this means for our clients is better up-time percentages than our competitors, translating into lower total-cost-of-ownership.   > Learn More BASIC + MANAGED IT SERVICES Through our award-winning Supportworks Basic + Managed IT Services, Thermocopy can help small to medium businesses that want to manage or reduce information technology costs, improve IT efficiency, gain better visibility into IT, and align IT with core business objectives. Your business will benefit from a local team of highly-trained, certified IT experts, who understand that you need your IT issues assessed and solved quickly, with clear communication, and a customer-centered focus. Our Supportworks team has earned more professional IT certifications than any other break-fix provider in East Tennessee. With our Managed IT Services, your Supportworks team will be able to solve many IT problems automatically and remotely, and with strategic planning and budgeting, help your business move to a more proactive versus reactive approach to IT management.   > Learn More DATA PROTECTION, DISASTER RECOVERY + BUSINESS CONTINUITY Studies have shown that 94% of companies that experience a major loss of data go out of business. The data backup, disaster recovery, and business continuity technologies offered by Thermocopy have made it affordable for even small businesses to implement these crucial tools. Supportworks Data Protection is our on and offsite data backup and disaster recovery solution providing an onsite appliance, as well as backup into the cloud, and is completely configurable as to structure, performance, size, and schedule. Our Disaster Recovery component provides the ability to quickly recover a failed system, allowing your business to be up and operational in 2 to 6 hours—instead of days—until a new server or desktop arrives.   > Learn More