Products + Services: Service + Support
To request SERVICE and/or SUPPLIES, please call (865) 524-1124 or CLICK HERE
Fast, Reliable, Friendly Service
Thermocopy backs our technology with a level of service unparalleled in the industry. The quality, speed and reliabilty of our award-winning service is unsurpassed. Thermocopy is one of the few companies (in our industry) in the nation that employs an onsite manufacturer-certified trainer and has a state-of-the-art training center for service technicians (located at our Corporate Headquarters in Knoxville). Our Service, Sales and Supportworks departments have more professional certifications than any of our competitors in East Tennessee. What this means for our clients is their assigned service technicians have received up-to-date training on all of the equipment they work on resulting in equipment being fixed faster and a higher percentage of first visit fixes and lower call-back percentages.
An Industry Leader
Thermocopy is recognized on a regular basis by the manufacturers that we represent for outstanding sales and service. Our company has won Ricoh Company’s highest award for service performance every year it has been awarded since 1992. In fact, in a survey conducted by Ricoh, Ricoh major account clients serviced by Thermocopy gave our company the highest satisfaction score ever garnered by a dealer in the Southeast Region of Ricoh. We are recognized by Ricoh as 5-Star Certified and by Kyocera as a “Total Solutions Provider.” What this means for our clients is they are receiving support from one of the best dealers in the nation as recognized by their manufacturers, resulting in better, faster fixes in their connected equipment environment.
At Thermocopy. we strive to consistently surpass expectations and make every customer a “Raving Fan.” We invite you to read the comments of our customers in the Feedback section of this website.
INTEGRATED CALL CENTER | Learn More
Thermocopy customers have always known that whenever you call our company, you will speak with a friendly, knowledgable representative. Now, Thermocopy has evolved beyond a conventional dispatch system — when customers contact our Integrated Call Center, they can now speak directly with certified, technically-skilled professionals, where through direct conversation the malfunction may be fixed, at times, in less than 15 minutes.We are the only provider in our area that provides this level of service and support. If the problem cannot be resolved by this method, our clients will receive a call from their service technician before arriving onsite and their technician will be onsite in under 3.5 hours to fix the equipment malfunction. What this means for our clients is better up-time percentages than our competitors, translating into lower total-cost-of-ownership.
BASIC + MANAGED IT SERVICES | Learn More
Through our award-winning Supportworks Basic + Managed IT Services, Thermocopy can help small to medium businesses that want to manage or reduce information technology costs, improve IT efficiency, gain better visibility into IT, and align IT with core business objectives. Your business will benefit from a local team of highly-trained, certified IT experts, who understand that you need your IT issues assessed and solved quickly, with clear communication, and a customer-centered focus. Our Supportworks team has earned more professional IT certifications than any other break-fix provider in East Tennessee. With our Managed IT Services, your Supportworks team will be able to solve many IT problems automatically and remotely, and with strategic planning and budgeting, help your business move to a more proactive versus reactive approach to IT management.
DATA PROTECTION | Learn More
Studies have shown that 94% of companies that experience a major loss of data go out of business. The data backup, disaster recovery, and business continuity technologies offered by Thermocopy have made it affordable for even small businesses to implement these crucial tools.
Supportworks Data Protection is our on and offsite data backup and disaster recovery solution providing an onsite appliance, as well as backup into the cloud, and is completely configurable as to structure, performance, size, and schedule. Our Disaster Recovery component provides the ability to quickly recover a failed system, allowing your business to be up and operational in 2 to 6 hours—instead of days—until a new server or desktop arrives.
