We are very proud to announce that Bryan Layman, one of our friendly Field Technicians here at Thermocopy, graduated last weekend as the valedictorian of the Computer Network Systems academic program at ITT Technical Institute. Because of his high level of academic achievement, Bryan was chosen by the ITT school officials to give the commencement [...]
Tag Archives: Service
Thermocopy Honored at ITEX 2012 with Perfect Image Award for Outstanding Service Program
Thermocopy President Steve Sumner and Mark DeNicola, CFO and VP of Sales and Marketing, recently attended ITEX 2012, our industry’s premier trade show, to be presented imageSource Magazine’s Perfect Image Award for Outstanding Service Program. This is one of the top awards that were handed out to just nine companies from across the nation. Thermocopy [...]
Posted in News + Events, Thermocopy Advantages Also tagged Advantages, Award, imageSource, Sales and Marketing 1 Comment
Thermocopy Featured in BEI Services Customer Spotlight
BEI SERVICES is featuring Thermocopy in their April Customer Spotlight! BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years as the world’s only source of copier, printer and service department benchmarking. Here is the Customer Spotlight: Thermocopy, in business since 1964, is East Tennessee’s largest and [...]
Posted in News + Events, Supportworks, Thermocopy Advantages Also tagged Call Center, Certifications, Raving Fans, Supportworks, Training Center 2 Comments
Feedback from “Raving Fan” Customers
Here are a couple of email messages we received recently from “Raving Fan” customers… We are so pleased with our new copier purchase and installation from Thermocopy! We had a very positive experience with each step of our new equipment purchase. Matthew Coleman and Paige Dean worked very hard to get us the equipment that [...]
Posted in Customer Feedback, Thermocopy Advantages Also tagged Advantages, Customer Feedback, Sales and Marketing 1 Comment
Recent Customer Feedback
Here are a couple of email messages we received recently from “Raving Fans”… Thanks, Matthew [Coleman]! By the way, your tech guys [Jacob Allen & Jonathan Strader] are great. I’ve had a few little glitches and a couple of questions and they have been fast to respond with fixes and answers. Kudos to Thermocopy! I’m [...]
Posted in Customer Feedback, Thermocopy Advantages Also tagged Customer Feedback, Raving Fans, Sales and Marketing, Supportworks, Thermocopy University Leave a comment
Are You a Clicker or a Caller?
Either way is okay with us! We’re so pleased to offer our customers another easy option to request service or supplies—our new online Service or Toner Request page. Just click here or one of the orange buttons on the right sidebar to use our online form to request toner for your device. It’s very user-friendly, just [...]
Posted in Products + Services, Thermocopy Advantages Also tagged Advantages, Call Center, customer service, Supportworks 1 Comment
New “Raving Fans” Feedback
We receive calls and emails every week from customers that have become Raving Fans of Thermocopy’s superior products, excellent service, and the really great people working here. Here are a couple of recent emails… We have an older Ricoh fax machine that just keeps on working. During the last few years, I’ve had occasion to [...]
Posted in Customer Feedback, Supportworks, Thermocopy Advantages Also tagged Advantages, Customer Feedback, Raving Fans, Supportworks 1 Comment
