•  Dealer of the Year (2006)
•  Best Implementation of Technology (2006)
•  Outstanding Sales Program (2009)
•  Outstanding Service Program (2012)

The programs that were cited as some of the reasons Thermocopy was awarded this recognition are:

Our Supportworks agreement, which provides print driver and scanner driver support, implementation support, telephone/go-to-assist and on-site technical support. When a service call is received, dispatch, through a series of questions, determines if there is a connectivity problem. If so, the client is transferred to our Supportworks desk to discuss the problem with a trained Supportworks technician. Through remote sessions and/or direct conversation the malfunction typically is corrected within 15 minutes or less 85% of the time rather than 3+ hours for an on-site call.

Thermocopy University, our formal program that utilizes instructor-led workshops and seminars open to current Thermocopy clients at no charge. What this means for our clients is more, better and on-going training on the equipment that they use in their business on a daily basis. This program provides training that a customer would traditionally not receive as part of an initial key operator session. The university is conducted at our on-site training facility or at our client’s office and utilizes the client’s mix of equipment. They have the option to attend as many times as required.

Our “Productivity Possibilities” seminars are instructor-led and open to the general business community with a focus on new technology available to the business community and serve to educate those who want to learn about technical advances that help increase productivity in their organization. The technology discussed is non-specific to Thermocopy products.

Our internal programs such as the prerequisite training on the equipment and software that we provide our service technicians and sales professionals through our in-house trainer and sales managers. We also provide the time, materials, and training for our employees to obtain the certifications we feel necessary for them to do their jobs correctly. Obtaining the certifications demonstrates their ability and the company’s ability to support clients in the most efficient, competent, and professional manner. Evidence of our success is that our service and sales employees have more professional certifications than any of our local competitors.

“Our company is committed to being customer-focused and creating Raving Fans,” Steve Sumner said, “We’re driven to exceed the expectations of our customers every time. I’m very proud of what our team has acheived and this recognition for outstanding service is a real honor in our industry.”

About the imageSource Magazine Perfect Image Awards
In Las Vegas, Nevada, on April 18, 2012, imageSource Magazine announced the nine businesses that received the magazine’s 2012 Perfect Image Award for outstanding achievement in specific categories. The national awards were presented to representatives from each business selected, from the imageSource Live Theater on the Expo Floor at the ITEX National Expo & Conference, by imageSource Editor-in-Chief and ITEX Conference Director, Sand Sinclair.

“We are extremely pleased with the well-deserved recognition that these dealers and resellers receive from being a recipient of an imageSource Perfect Image Award,” said Sinclair. “The fact is there are multiple business professionals doing good business today, and those that are recognized as being outstanding in creating valuable programs, processes and services, is something to be highly acknowledged.”

The imageSource Perfect Image Award recipients are selected from an impartial judging process based on a variety of factors and entry information acquired regarding a dealer’s business model and performance. The judging process includes the imageSource/ITEX Advisory Council whose members are industry consultants, dealers, leading industry associations, and vendors, as well as Questex Media Group executives on the Council. Awards are merit-based and derived from a compilation scoring process.

Thermocopy, in business since 1964, is East Tennessee’s largest and most experienced business technology company. They provide the infrastructure, both software and hardware, that helps businesses better manage their information workflow, whether it is paper to paper, paper to digital, digital to paper, or digital to digital. They assess the “who, what, when, where, and how” of information creation and flow, and then provide better, faster, easier, greener and more economical solutions.

Thermocopy backs their technology with a level of service unparalleled in the industry. They are one of the few companies in the industry that employs an on-site, manufacturer-certified trainer and has a state-of-the-art training center for their service technicians. With up-to-date training on the products, clients experience their equipment being fixed faster with a higher percentage of first visit fixes.

Thermocopy customers also benefit from the Supportworks Integrated Call Center that includes certified, technically-skilled professionals to provide fast support response, a heightened level of service, and better information flow to technicians in the field. This translates into better up-time percentages resulting in a lower total-cost-of-ownership.

Thermocopy is recognized on a regular basis, both regionally and nationally, with many awards, but praise from Thermocopy’s “Raving Fans” customers is the best confirmation that they are consistently exceeding expectations.

Helen Hewitt has worked with the Boys and Girls Clubs for many years and joined the Caswell Avenue Advisory Board about 20 years ago. She has chaired the Program Committee, served as Vice Chair and is currently serving as the Chair of board that is now called the Knoxville Advisory Board which oversees six facilities. Helen was also a very active volunteer for the Knoxville Open. She did such an excellent job she was asked to serve on the Championship Committee. Helen also provided the leadership to get the Boys & Girls Clubs’ Purses with Purpose program started.

Ernie Brooks, vice president of Support Services at Boys and Girls Clubs of the Tennessee Valley, said, “Helen is one of the most impressive individuals that I know. She is an outstanding community volunteer and a very devoted volunteer for the Boys & Girls Clubs.  Helen is always the first to sign up to participate in activities at our clubs and she is a regular at our Youth of the Month outings. She certainly leads by example. Helen is a woman of character and has always garnered the respect of everyone.”

Steve Sumner, president of Thermocopy, said “We’re so proud of what Helen has achieved with the Boys & Girls Clubs. Thermocopy has a long tradition of supporting our local community organizations and Helen has truly carried the torch for our company’s contributions to the East Tennessee community. We appreciate everything she’s done over the years to help us fulfill that aspect of our mission statement. Helen’s dedication continues to inspire all of us.” Helen recently celebrated her 25th anniversary at Thermocopy.

The mission of the Optimist Club is to enable all young people, especially those with the most need, to reach their full potential as productive, caring, responsible citizens. Helen joined the Optimist Club 1993 and has been active in most of its programs, especially those that involved the Boys & Girls Clubs.

Congratulations, Helen!

GoGreenET

Participants in the Green Business Recognition Program will be recognized in the Greater Knoxville Business Journal’s Green Issue in May 2012, in GoGreenET.com’s online directory, and at the Knoxville Chamber’s Business After Hours networking event May 8th at the UT Gardens (hosted by Thermocopy).

Here’s how to get involved—visit GoGreenET.com, download and complete the Green Business Recognition Program survey, and email it to news@knoxvillebiz.com by March 30, 2012. For more information, contact Shelley Phillips at phillips@knoxvillebiz.com or call (865)342-6343.

Need some assistance? Check out GoGreenET.com’s Green Business Directory for local service providers and the Resources area for helpful organizations and links. GoGreenET.com is an online resource to help East Tennessee’s businesses reach their goals of becoming more energy efficient and environmentally friendly. GoGreenET.com’s directory serves as a free business-focused resource to showcase companies and organizations that offer eco-friendly products, services and information. To include your business or organization at no charge, e-mail GoGreenET at lists@knoxvillebiz.com.

Here are a couple of email messages we received recently from “Raving Fan” customers…

We are so pleased with our new copier purchase and installation from Thermocopy! We had a very positive experience with each step of our new equipment purchase. Matthew Coleman and Paige Dean worked very hard to get us the equipment that we needed at a good price. They ensured that we got our device very quickly, which was wonderful since our old machine was hanging on by a thread! Once the equipment arrived, Tony Walker came out to install and he was FANTASTIC! He took our old set up that was a mess and streamlined the whole process for us. Tony was able to do in just a few hours, what other companies couldn’t do for us in four days! He set up the machine exactly how I requested it and I felt very confident using it after his training. Then Matt and Paige came back for additional training for our office—above and beyond!! I’ve even been impressed with the technical support line, as I called in to get a setting changed on our machine and they had me fixed in under 5 minutes! I would highly recommend the Thermocopy team to anyone looking to purchase a new piece of office equipment.

Kary Glawe
Office Manager, Slyman Real Estate

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I just wanted to say how much we appreciate the service that Brian Durham provides to my branch here at ORNL Federal Credit Union. He reminds us what it means to give excellent service. He has always been friendly, courteous, and efficient—he treats us like family. What a pleasure it is to have him in my branch.

Ryan Bennett
Lab Branch Manager, ORNL Federal Credit Union

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Visit our Feedback page to read more comments by our customers!

Dear Steve, Helen, and Todd,

Thank you so much for taking time to meet with me, the computer donations, and the use of your most precious resource—time!  Thermocopy is an incredible community partner and the Boys & Girls Clubs is so fortunate to have you on our team! Without passionately committed individuals like Helen, and companies who believe in making our community a better place by reinvesting, we could not serve some of our community’s most vulnerable youth. Thermocopy is truly appreciated and valued. Todd, thank you for working with our in-house IT staff  to conduct a Technology Health Assessment. Steve, thanks for loaning us your AMAZING Thermocopy team!!

Lisa Hurst
President and CEO
Boys & Girls Clubs of the Tennessee Valley

As you know, the concept of being green at work goes way beyond recycling. Thermocopy’s Printworks Managed Print Services provides clients with a customized Environmental Impact Assessment that outlines document solutions that can help reduce landfill waste, energy usage, and the amount of paper used—while reducing costs.  Please contact us if your business is interested in customized ways you can save money, streamline workflow and reduce your environmental impact.

If you missed the session, want to schedule an in-depth demonstration, or want to know more about how to increase your workflow productivity with PPDM, just contact your account representative, or call Thermocopy at (865) 524-1124. Thanks to everyone who joined us for this event!