Recently, three of our outstanding Centriworks IT professionals—Chris Sizemore, Curtis Carter, and Jonathan Strader—have earned the CompTIA Green IT certification. What does this mean for our clients? It means we have IT specialists onsite with the knowledge and skills necessary to effectively implement environmentally sound techniques within your organization’s IT infrastructure. This certification enhances their [...]
Category Archives: Supportworks
Go Green More Effectively With Our Certified Green IT Professionals
Also posted in Centriworks, Greenworks, IT Services, Thermocopy Advantages Tagged Certifications, Go Green, Green Business, IT, Supportworks 1 Comment
Thermocopy Featured in BEI Services Customer Spotlight
BEI SERVICES is featuring Thermocopy in their April Customer Spotlight! BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years as the world’s only source of copier, printer and service department benchmarking. Here is the Customer Spotlight: Thermocopy, in business since 1964, is East Tennessee’s largest and [...]
Also posted in News + Events, Thermocopy Advantages Tagged Call Center, Certifications, Raving Fans, Service, Supportworks, Training Center 2 Comments
Computers & IT Help for Boys & Girls Clubs
Since 1964, Thermocopy has been actively involved in making East Tennessee a great place to live, work, and grow. We’ve been proud to support the good work of the Boys & Girls Clubs of the Tennessee Valley for many years with both material donations and volunteer time. We wanted to share a recent letter we [...]
Notice to Our Customers Using Apple Equipment
Recently Apple has released the newest version of their desktop OS, version 10.7 Lion. They have made some changes to the way our vendors’ equipment interacts with the new OS. Our advice to you at this time is if you want to maintain scanning and printing capabilities from your Apple equipment that you delay implementation [...]
Also posted in News + Events, Products + Services Tagged Apple, Lion, OS 10.6, OS 10.7, Snow Leopard, Supportworks 1 Comment
New “Raving Fans” Feedback
We receive calls and emails every week from customers that have become Raving Fans of Thermocopy’s superior products, excellent service, and the really great people working here. Here are a couple of recent emails… We have an older Ricoh fax machine that just keeps on working. During the last few years, I’ve had occasion to [...]
Also posted in Customer Feedback, Thermocopy Advantages Tagged Advantages, Customer Feedback, Raving Fans, Service, Supportworks 1 Comment
Raving Fan Feedback for Our Fast IT Response
Here’s an email we received last Friday… I just wanted to send a note to you to tell you how much we appreciated the prompt response and the assistance to our business on 4/28/11 from Thermocopy. Our computers had been down for the third day and we had not heard back from our computer company [...]
Also posted in Customer Feedback, IT Services, Thermocopy Advantages Tagged Advantages, IT, Supportworks
Equipment Hard Drive Data Security
Thermocopy’s Guide To Copier and Printer Hard Drive Data Security Options Once data has been written to any disk drive, the potential exists for it to be retrieved—even after deletion—unless it’s been effectively overwritten or destroyed. Temporary or stored data could be accessed on your copier during your business’ use of the device, or after [...]
Also posted in Products + Services, Security, Thermocopy Advantages Tagged Advantages, Compliance, Data Security, Equipment Security, Recycling
Productivity Possibilities Luncheon — March 25, 2010
Productivity Possibilities Luncheon Introducing Supportworks Disaster Recovery + Business Continuity Solutions 25 March 2010 | Calhoun’s On The River | 11:30am to 1:00pm Join us on March 25th for an informative lunch and learn session with Justin Moore, CEO and Co-Founder of Axcient, presenting the latest advances in Disaster Recovery (DR) and introducing Supportworks Disaster [...]
Also posted in Data Backup, Disaster Recovery (DR), IT Services, News + Events Tagged Business Continuity, Data Backup, Disaster Recovery (DR), IT, Productivity Possibilities, Supportworks
Evolving Beyond Conventional Dispatch
Our customers can now benefit from an integrated call center that includes certified, technically-skilled professionals to provide faster support response, a heightened level of service, and better information flow to technicians in the field. Thermocopy customers have always known that whenever you call our company, you will speak with a friendly, knowledgable representative. Now, Thermocopy [...]
Also posted in Integrated Call Center, Thermocopy Advantages Tagged Call Center, IT, Supportworks
