Thermocopy President Steve Sumner and Mark DeNicola, CFO and VP of Sales and Marketing, recently attended ITEX 2012, our industry’s premier trade show, to be presented imageSource Magazine’s Perfect Image Award for Outstanding Service Program. This is one of the top awards that were handed out to just nine companies from across the nation. Thermocopy is in an exclusive group as there have only been six multi-year winners of the Perfect Image Awards. Thermocopy has won the following awards over the years:
• Dealer of the Year (2006)
• Best Implementation of Technology (2006)
• Outstanding Sales Program (2009)
• Outstanding Service Program (2012)
The programs that were cited as some of the reasons Thermocopy was awarded this recognition are:
Our Supportworks agreement, which provides print driver and scanner driver support, implementation support, telephone/go-to-assist and on-site technical support. When a service call is received, dispatch, through a series of questions, determines if there is a connectivity problem. If so, the client is transferred to our Supportworks desk to discuss the problem with a trained Supportworks technician. Through remote sessions and/or direct conversation the malfunction typically is corrected within 15 minutes or less 85% of the time rather than 3+ hours for an on-site call.
Thermocopy University, our formal program that utilizes instructor-led workshops and seminars open to current Thermocopy clients at no charge. What this means for our clients is more, better and on-going training on the equipment that they use in their business on a daily basis. This program provides training that a customer would traditionally not receive as part of an initial key operator session. The university is conducted at our on-site training facility or at our client’s office and utilizes the client’s mix of equipment. They have the option to attend as many times as required.
Our “Productivity Possibilities” seminars are instructor-led and open to the general business community with a focus on new technology available to the business community and serve to educate those who want to learn about technical advances that help increase productivity in their organization. The technology discussed is non-specific to Thermocopy products.
Our internal programs such as the prerequisite training on the equipment and software that we provide our service technicians and sales professionals through our in-house trainer and sales managers. We also provide the time, materials, and training for our employees to obtain the certifications we feel necessary for them to do their jobs correctly. Obtaining the certifications demonstrates their ability and the company’s ability to support clients in the most efficient, competent, and professional manner. Evidence of our success is that our service and sales employees have more professional certifications than any of our local competitors.
“Our company is committed to being customer-focused and creating Raving Fans,” Steve Sumner said, “We’re driven to exceed the expectations of our customers every time. I’m very proud of what our team has acheived and this recognition for outstanding service is a real honor in our industry.”
About the imageSource Magazine Perfect Image Awards
In Las Vegas, Nevada, on April 18, 2012, imageSource Magazine announced the nine businesses that received the magazine’s 2012 Perfect Image Award for outstanding achievement in specific categories. The national awards were presented to representatives from each business selected, from the imageSource Live Theater on the Expo Floor at the ITEX National Expo & Conference, by imageSource Editor-in-Chief and ITEX Conference Director, Sand Sinclair.
“We are extremely pleased with the well-deserved recognition that these dealers and resellers receive from being a recipient of an imageSource Perfect Image Award,” said Sinclair. “The fact is there are multiple business professionals doing good business today, and those that are recognized as being outstanding in creating valuable programs, processes and services, is something to be highly acknowledged.”
The imageSource Perfect Image Award recipients are selected from an impartial judging process based on a variety of factors and entry information acquired regarding a dealer’s business model and performance. The judging process includes the imageSource/ITEX Advisory Council whose members are industry consultants, dealers, leading industry associations, and vendors, as well as Questex Media Group executives on the Council. Awards are merit-based and derived from a compilation scoring process.