Newsworks

Feedback from “Raving Fan” Customers

By admin | Published: February 21, 2012

Here are a couple of email messages we received recently from “Raving Fan” customers…

We are so pleased with our new copier purchase and installation from Thermocopy! We had a very positive experience with each step of our new equipment purchase. Matthew Coleman and Paige Dean worked very hard to get us the equipment that we needed at a good price. They ensured that we got our device very quickly, which was wonderful since our old machine was hanging on by a thread! Once the equipment arrived, Tony Walker came out to install and he was FANTASTIC! He took our old set up that was a mess and streamlined the whole process for us. Tony was able to do in just a few hours, what other companies couldn’t do for us in four days! He set up the machine exactly how I requested it and I felt very confident using it after his training. Then Matt and Paige came back for additional training for our office—above and beyond!! I’ve even been impressed with the technical support line, as I called in to get a setting changed on our machine and they had me fixed in under 5 minutes! I would highly recommend the Thermocopy team to anyone looking to purchase a new piece of office equipment.

Kary Glawe
Office Manager, Slyman Real Estate

. . . . . . . . . . . . . .

I just wanted to say how much we appreciate the service that Brian Durham provides to my branch here at ORNL Federal Credit Union. He reminds us what it means to give excellent service. He has always been friendly, courteous, and efficient—he treats us like family. What a pleasure it is to have him in my branch.

Ryan Bennett
Lab Branch Manager, ORNL Federal Credit Union

. . . . . . . . . . . . . .

Visit our Feedback page to read more comments by our customers!

Posted in Customer Feedback, Thermocopy Advantages | Tagged Advantages, Customer Feedback, Sales and Marketing, Service | 1 Comment

Computers & IT Help for Boys & Girls Clubs

By admin | Published: February 3, 2012

Since 1964, Thermocopy has been actively involved in making East Tennessee a great place to live, work, and grow. We’ve been proud to support the good work of the Boys & Girls Clubs of the Tennessee Valley for many years with both material donations and volunteer time. We wanted to share a recent letter we received from this great organization that serves local youth (sent to Thermocopy’s Steve Sumner, Helen Hewitt and Todd Sheppard). We appreciate Lisa Hurst’s kind letter, and want to say thank you right back for everything the Boys & Girls Clubs do for children in our area. Visit BGCTNV online to learn more.

Dear Steve, Helen, and Todd,

Thank you so much for taking time to meet with me, the computer donations, and the use of your most precious resource—time! Thermocopy is an incredible community partner and the Boys & Girls Clubs is so fortunate to have you on our team! Without passionately committed individuals like Helen, and companies who believe in making our community a better place by reinvesting, we could not serve some of our community’s most vulnerable youth. Thermocopy is truly appreciated and valued. Todd, thank you for working with our in-house IT staff to conduct a Technology Health Assessment. Steve, thanks for loaning us your AMAZING Thermocopy team!!

Lisa Hurst
President and CEO
Boys & Girls Clubs of the Tennessee Valley

Posted in Community, IT Services | Tagged Community, IT, Supportworks | 2 Comments

Thermocopy Greenworks 2011 Results

By admin | Published: January 18, 2012

The 2011 totals are in! Visit ThermocopyGreenworks.com to see how much paper, cardboard, plastic and e-scrap we kept out of the landfills this past year. Once again, we’ve translated all the numbers into fun facts about how much water, oil and energy we could save nationwide if other companies (that are our size) adopted the same practices. Thanks to all our employees who participate every day in our recycling programs, and who are always looking for more ways to be green at work.

As you know, the concept of being green at work goes way beyond recycling. Thermocopy’s Printworks Managed Print Services provides clients with a customized Environmental Impact Assessment that outlines document solutions that can help reduce landfill waste, energy usage, and the amount of paper used—while reducing costs. Please contact us if your business is interested in customized ways you can save money, streamline workflow and reduce your environmental impact.

Posted in Community, Greenworks, Printworks, Thermocopy Advantages | Tagged Community, Environment, Go Green, Green Business, Manged Print Services, MPS, Printworks, Recycling, Thermocopy Greenworks | 3 Comments

Latest Productivity Possibilities Event Introduces More Clients to PPDM’s Innovative Conversion Solutions

By admin | Published: December 15, 2011

Thermocopy hosted another lively Productivity Possibilities luncheon yesterday at the UT Conference Center in downtown Knoxville. Our invited guests enjoyed a delicious, holiday-themed lunch buffet and an informative session where our guests learned about PPDM (Personal Paperless Document Manager) — an innovative solution that allows users to to convert paper documents to Word files, Excel files, editable pdf’s, and fillable pdf forms as they are scanned on your Ricoh MFP. Congratulations to the lucky winners who each took home one of our 10 Kindle door prizes!

If you missed the session, want to schedule an in-depth demonstration, or want to know more about how to increase your workflow productivity with PPDM, just contact your account representative, or call Thermocopy at (865) 524-1124. Thanks to everyone who joined us for this event!

Posted in Events, News + Events, PPDM, Ricoh | Tagged Advantages, PPDM, Productivity Possibilities, Ricoh, Sales and Marketing | 3 Comments

Steve Sumner Joins the Ricoh Dealer Council

By admin | Published: December 8, 2011

Thermocopy President Steve Sumner was recently honored with an invitation to join the Ricoh Dealer Council. This prestigious group, consisting of 16 nationally-recognized North American dealers, held its latest Council meeting in New Jersey on Nov. 30th and Dec. 1st. Steve’s membership in the Ricoh Dealer Council is an acknowledgement by Ricoh that Thermocopy is East Tennessee’s most innovative business technology company with forward-thinking ideas and experienced leadership. To learn more about Thermocopy’s information management solutions—including Ricoh’s PPDM one-touch apps that simplify workflow right from your multifunctional device’s touchscreen—contact us at (865) 524-1124 or online.

Posted in News + Events, Ricoh, Thermocopy Advantages | Tagged Advantages, Ricoh, Sales and Marketing, Steve Sumner | 1 Comment

Thermocopy Employees Celebrate the Season by Giving Back to Our Community

By admin | Published: December 5, 2011

Thermocopy Brings Holiday Cheer to the Seniors at LeConte Nursing Home in Sevierville
This year, our company chose LeConte Nursing Home for our “official” holiday philanthropic project. On Friday, December 2nd, a group of our employees visited this Covenant Health residential community in Sevierville with Christmas bags full of goodies—some useful (like slippers and blankets) and some just for fun (like DVDs and large-print puzzle/games)—to help make this December more joyful for seniors who may not otherwise receive holiday gifts. The nice folks living at LeConte really enjoyed their gifts, and we enjoyed meeting everyone there and wishing them a Merry Christmas and Happy New Year!

Our Second Harvest Donations
Thanks to the generous donations of food and money from our employees, our own Nichi Holbert delivered 107 cans of veggies and soups, 6 cases of ramen noodles, 2 jars of peanut butter, 43 packages of pasta/potatoes/etc. and $290.00 in cash to the Second Harvest Food Bank. This will help feed hungry families in our area this holiday season. Thank you!

Posted in Community, News + Events | Tagged Community, Holiday 2011, Thermocopy Employees | 3 Comments

Productivity Possibilities at the Mountain Empire Branch on November 17th

By admin | Published: November 21, 2011

Congratulations to our door prize winners, Linda Blankenship of Bristol Metals, and Helen Savant of Care Centers Management!

Thermocopy’s Mountain Empire Branch in Johnson City hosted an informative Productivity Possibilities session on November 17th. Our guests enjoyed a delicious luncheon buffet at Blackthorn Club at the Ridges, followed by a demonstration of Ricoh’s PPDM (Personal Paperless Document Manager) — an innovative solution that allows users to scan, archive, route, print, copy, email and create fillable forms directly from their Ricoh MFP touchscreen and beyond.

If you missed the session, want to schedule an in-depth demonstration, or want to know more about how to increase your workflow productivity with PPDM, just contact your account representative, or call Thermocopy at (423) 283-0707 in the Tri-Cities, or our Knoxville office at (865) 524-1124.

Thanks to everyone in the Tri-Cities who joined us for this event! You can see more photos on our Thermocopy Facebook Page. Our next Productivity Possibilities event is December 14th in Knoxville.

Posted in Events, News + Events, Ricoh | Tagged PPDM, Productivity Possibilities, Ricoh, Sales and Marketing | 3 Comments

Productivity Possibilities Luncheon — Wednesday, December 14, 2011

By admin | Published: November 15, 2011

Set your workflow free…

Wednesday, December 14, 2011 | 11:30 am – 1:30pm
UT Convention Center | 600 Henley Street | Knoxville

Catered lunch will be served | Door prizes
Free validated parking at Locust Street Garage
RSVP by December 6th (865) 524-1124

Join us on December 14th for an interactive session to learn more about the Productivity Possibilities of one-touch apps that allow you to scan, archive, route, print, copy, email and create fillable forms directly from your Ricoh MFP touchscreen and beyond…and we’ll have cool door prizes, too! Seating is limited for this special event (reservations are required), so please contact your Account Representative or call (865) 524-1124 to reserve your place.

Posted in Document Management, Events, News + Events, Ricoh | Tagged PPDM, Productivity Possibilities, Sales and Marketing | 1 Comment

Our Customers Expand Their Productivity Possibilities

By admin | Published: October 27, 2011

We had a great turnout for the Productivity Possibilities luncheon yesterday at the UT Conference Center downtown. Our guests enjoyed a lunch buffet and listened to an inspiring and humorous talk from Joan Cronan, the Director of University of Tennessee Women’s Athletics. Steve Sumner, president of Thermocopy, presented Joan with a check for $1,000 to benefit the Lady Vols Athletic Scholarship Fund. The second part of the luncheon was an informative session in the auditorium where our guests learned about PPDM (Personal Paperless Document Manager) — an innovative solution that allows users to scan, archive, route, print, copy, email and create fillable forms directly from their Ricoh MFP touchscreen and beyond. If you missed the session, want to schedule an in-depth demonstration, or want to know more about how to increase your workflow productivity with PPDM, just contact your account representative, or call Thermocopy at (865) 524-1124. Thanks to everyone who joined us for this event! You can see more photos on our Thermocopy Facebook Page.

Posted in Community, Events, News + Events, Ricoh | Tagged Community, document management, one touch apps, PPDM, Productivity Possibilities, Ricoh, Sales and Marketing, UT | 6 Comments

October 26th Door Prize Winners

By admin | Published: October 27, 2011

Congratulations to the winners of the fabulous door prizes at our Productivity Possibilities luncheon on October 26th! The next Productivity Possibilities event in Knoxville is on December 14th.

Prize: (4) Tickets to the UT Lady Vols basketball game versus Vanderbilt on Sunday, January 15th
Winner: Ken Reed, Massey Group

Prize: (4) Tickets to the UT Football game versus MTSU on November 5th
Winner: Judy Ward, Dollywood

Prize: (4) Tickets to any Ice Bears hockey game
Winner: Michael White, SmartBank

Prize: (2) Tickets to the Tennessee Titans versus the Jacksonville Jaguars on Saturday, December 24th
Winner: Josh Witt, The Insurance Group