Better Support On A Smaller Budget
Through our award-winning Supportworks IT Services, Thermocopy can help small to medium businesses that want to manage or reduce information technology costs, improve IT efficiency, gain better visibility into IT, and align IT with core business objectives.
Your business will benefit from a complete team of certified IT professionals with a wide spectrum of knowledge and experience. Our Supportworks team has earned more professional IT certifications than any other break-fix provider in East Tennessee. Our experts will be able to solve many IT problems automatically and remotely, and with strategic planning and budgeting, help your business move to a more proactive versus reactive approach to IT management.
For onsite service, you can rely on the consistent support of our friendly, highly-trained, certified technicians and specialists. Best of all, we are locally-owned and operated, so you can count on us to know you and your business on an individual level and to respond quickly and effectively. We understand that properly-functioning information technology is mission-critical, so we focus on problems non-stop until problems are resolved and we’ve exceed your expectations.
Printing, scanning and network fax support are included as part of every standard Supportworks contract. With a Supportworks IT contract, your business can take advantage of these additional services:
Basic IT Services
• Computer Break-Fix Services
• Software Sales and Installation
• Network/Computer Hardware
• Scanners
Managed IT Services
• Antivirus Protection
• Backup and Disaster Recovery Solutions
• Network Management Services
• Network Monitoring, Patch Management + Remediation
• vCIO/vCTO Consulting Services
Continue for more info on Managed IT Services…
HELPDESK, MAINTENANCE, MONITORING + ADMINISTRATION
Full IT management and monitoring services are available from Supportworks—from the most remote laptop to the most advanced network infrastructure. Your business will benefit from a complete team of certified IT professionals with a wide spectrum of knowledge and experience. You’ll benefit from the reliability and convenience of unlimited support, with various schedule options available in your Supportworks contract, including support coverage during our normal business hours. Your Supportworks team will be able to solve many IT problems automatically and remotely, and with strategic planning and budgeting, help your business move to a more proactive versus reactive approach to IT management.
Supportworks Full Support
Our Managed IT services offer 24/7/365 monitoring of your network and computers. We provide a comprehensive and scalable IT management platform for your entire core infrastructure assets (routers, switches, firewalls, access points, and servers) for a single, per device price. Unlimited remote support for these assets along with ongoing preventative maintenance, monitoring and administration is included. Management of individual desktop computers and 8 a.m. to 5 p.m. access to a full service IT helpdesk is included. With Supportworks Full Support, your business has on-demand access to support from a full IT department at a fraction of the cost of staffing your own IT department.
Your Virtual CIO
Each Supportworks MIT package includes access to a Virtual CIO (vCIO) who provides ongoing recommendations and IT guidance on a quarterly basis. The vCIO will meet with your business quarterly to review past performance, metrics, and benchmarks based on objective measures and data. The vCIO will also address what needs to happen next, including budgeting and planning for each quarter and the year overall. This approach means your information technology needs will be addressed in a proactive, rather than reactive, way. Our specialists can pinpoint issues before they surface, helping your business avoid expensive downtime and other complications.
Affordable Data Protection That You Can’t Afford to Be Without
Studies have shown that 94% of companies that experience a major loss of data go out of business. The data backup, disaster recovery, and business continuity technologies offered by Thermocopy have made it affordable for even small businesses to implement these crucial tools. Supportworks Data Protection is our on and offsite data backup and disaster recovery solution providing an onsite appliance that can backup any Windows, Linux and Mac computer, as well as SQL and Exchange, without the use of additional software or agents. The solution also backups the data into the cloud and is completely configurable as to structure, performance, size, and schedule. Our Disaster Recovery component provides the ability to “spin-up” a virtual bare metal image of the system that has failed onto the device (granted disk space is available) allowing the business to be up and operational in 2 to 6 hours—instead of days—until a new server or desktop arrives. Data Protection is offered under a separate pricing structure from the Managed IT packages as an optional product in your Supportworks contract. > Learn More
