HELPDESK, MAINTENANCE, MONITORING + ADMINISTRATION

Better Support on a Smaller Budget
Businesses today are increasingly looking for creative and effective ways to reduce the costs and growing burden of information technology management. Thermocopy, can help businesses that are looking to reduce or manage costs, improve IT efficiency, gain better visibility into IT and align IT with their business objectives through our Supportworks Managed IT Services.

Full IT management and monitoring services are available from the most remote laptop to the most advanced network infrastructure. Your business will benefit from a complete team of certified IT professionals with a wide spectrum of knowledge and experience—both here in East Tennessee, and remotely with our strategic partner, The Scarlett Group. You’ll benefit from the reliability and convenience of unlimited support, with various schedule options available in your Supportworks contract, including 24/7/365 support coverage. Your Supportworks team will be able to solve many IT problems automatically and remotely, and with strategic planning and budgeting, help your business move to a more proactive versus reactive approach to IT management.

Full Support for Infrastructure or Enterprise
Our Managed IT for Infrastructure packages provide a comprehensive and scaleable IT management platform for your entire core infrastructure assets (routers, switches, firewalls, access points, and servers) for a single, per server price. The Infrastructure packages provide unlimited remote support for these assets along with ongoing preventative maintenance, monitoring and administration.

Our Managed IT for Enterprise packages bundle all the components of the Infrastructure offering with management of individual desktop computers and 24/7 access to a full service IT helpdesk, for a single per PC price. With a Supportworks Enterprise package, your business has on-demand access to support from a full IT department at a fraction of the cost.

Every Supportworks Managed IT package provides support with a best practice foundation and framework for standardization, optimization and automation of common IT tasks and processes and is available in two schedule options: (a) 7am to 7pm, Monday through Friday, excluding holidays, or (b) 24 hours, 365 days.

Your Virtual CIO
Each Supportworks MIT package includes access to a Virtual CIO (vCIO) who provides ongoing recommendations and IT guidance on a quarterly basis. The vCIO will meet with your business quarterly to review past performance, metrics, and benchmarks based on objective measures and data. The vCIO will also address what needs to happen next, including budgeting and planning for each quarter and the year overall. This approach means your information technology needs will be addressed in a proactive, rather than reactive, way. Our specialists can pinpoint issues before they surface, helping your business avoid expensive downtime and other complications.

Affordable Data Protection That You Can’t Afford to Be Without
Studies have shown that 94% of companies that experience a major loss of data go out of business. The data backup, disaster recovery, and business continuity technologies offered by Thermocopy have made it affordable for even small businesses to implement these crucial tools. Supportworks Data Protection is our on and offsite data backup and disaster recovery solution providing an onsite appliance that can backup any Windows, Linux and Mac computer, as well as SQL and Exchange, without the use of additional software or agents. The solution also backups the data into the cloud and is completely configurable as to structure, performance, size, and schedule. Our Disaster Recovery component provides the ability to “spin-up” a virtual bare metal image of the system that has failed onto the device (granted disk space is available) allowing the business to be up and operational in 2 to 6 hours—instead of days—until a new server or desktop arrives. Data Protection is offered under a separate pricing structure from the Managed IT packages as an optional product in your Supportworks contract.    > Learn More