||Our Company: Awards + Recognition
Local Company...National Recognition
In recent years, imageSource Magazine, the leading information source for the document solutions channel, has awarded Thermocopy the national Perfect Image Awards for Outstanding Service Program, Outstanding Sales Program and Best Implementation of Technology Strategies—and the magazine’s most prestigious recognition—Perfect Image Award for Dealer of the Year. The Perfect Image Awards are the annual awards given to dealers chosen as best in their industry. These eight awards honor companies that are committed to providing a quality benchmark for ongoing success and reflect excellence within well-defined categories. They are judged by imageSource Magazine’s independent Advisory Council and a panel of industry experts and peers. Thermocopy has also been nominated by Ricoh for Office DEALER Magazine’s prestigious Elite Dealer Awards program. What this means for our clients is they are partnering with a company that is recognized as a leader in the industry, not just in East Tennessee, but in the nation.
An Industry Leader
Thermocopy is recognized on a regular basis by the manufacturers that we represent for outstanding sales and service. Our company has won Ricoh Company’s highest award for service performance every year it has been awarded since 1992. In fact, in a survey conducted by Ricoh, Ricoh major account clients serviced by Thermocopy gave our company the highest satisfaction score ever garnered by a dealer in the Southeast Region of Ricoh. We are recognized by Ricoh as 5-Star Certified and by Kyocera as a “Total Solutions Provider.” Both these designations recognize Thermocopy’s ability to provide the highest level of professional services to clients pertaining to connectivity, document management expertise, etc. Some of the criteria to receive the designations are the number of MCPs and MCSEs on staff, CDIA+ and other certifications, and the ability to solve problems associated with connectivity. What this means for our clients is they are receiving support from one of the best dealers in the nation as recognized by their manufacturers, resulting in better, faster fixes in their connected equipment environment.
Recognition For Our Environmental Efforts
Thermocopy received statewide recognition as a green business leader with a prestigious Keep Tennessee Beautiful and Tennessee Department of Transportation 2009 Award of Excellence. We are proud that Keep Knoxville Beautiful recognized Thermocopy with the 2008 Environmental Achievement Award for Outstanding Achievement By A Large Business based on both internal efforts and community involvement. Thermocopy is one of the inaugural members of the Knoxville Chamber’s Green Business Recognition Program.
A Focus on Customer Service
Thermocopy has received the East Tennessee Better Business Bureau’s BBB Customer Service Award every year for Better Business Bureau complaint-free customer service.
At Thermocopy, we are committed to providing our clients with a level of excellence in customer service and support that is unmatched by any of our competitors. We strive to make every customer a “Raving Fan.” Our most important recognition comes from our customers. We invite you to read the comments of our customers in the Feedback section of this website.